PMAY-G Customer Helpline to Lodge Complaints for Awaas Scheme

Pradhan Mantri Awaas Yojna-Gramin (PMAY-G) is the central government’s flagship scheme for every rural homeless living in Kutcha and dilapidated houses provide a new pucca house with basic amenities to all by the central government, so the beneficiary can register PMAY-G Complaint. The flagship scheme was launched in 2016 to provide housing to the rural poor public. Shri Narendra Modi’s aim is to launch the PMAY scheme from the current running scheme Indira Awaas Yojana-Gramin to Pradhan Mantri Awaas Yojana-Gram to provide housing for all by 2022. The eligibility of any beneficiary choosing and identification and selection of beneficiaries based on the housing deficiency and other social deprivation parameters in SECC-2011 data, and verification by the Gram Sabhas.

The Pradhan Mantri Awaas Yojana aim to provide financial support to eligible rural households to construct their own pucca houses. The scheme is focused on rural & urban area’s poor, financially weak, low income, marginalized community. The PMAY scheme provide highly priority to disabled poor people, widow, schedule caste, scheduled tribes aur lower income (below 10,000) The categorized people benefit with 1.20 lakh in plain land and 1.30 lakh in hilly states, difficult areas, and IAP districts.

Key Features of PMAY-G

1. The minimum unit (house) size 25 sq. meter including dedicated area of hygienic cooking.
2. The categorized people benefit with 1.20 lakh in plain land and 1.30 lakh in hilly states, difficult areas and IAP districts.
3. The cost of house assistance is to be shared between Central and State Government in the ratio 60:40 in plain areas and 90:10 for North-Eastern and 3 Himalayan States (Jammu & Kashmir, Himachal Pradesh and Uttarakhand).
4. Provision of assistance Rs. 12,000 fir toilets through convergence with Swachh Bharat Mission-Gramin (SBM-G), MGNREGA or any other dedicated source funding.
5. Provision of 90/95 person days of un-skilled labour wage under MGNREGA for construction of house, over and above the unit assistance.
6. Identification and selection of beneficiaries based on the housing deficiency and other social deprivation parameters in SECC-2011 data, and verification by the Gram Sabhas.
7. If the beneficiary chooses, he/she will be facilitated to avail loan of upto Rs.70,000 from financial institutions (Banks).
8. Convergence with other Government schemes for provision of the basic amenities viz., Toilet, Drinking Water, Electricity, Clean & Efficient Cooking Fuel, Treatment of social and liquid waste etc.
9. All payment s to the beneficiary to be made electronically to their Bank/Post office/Gramin bank accounts that are linked to Adhaar with consent.

Rupees 17,000-19,000 (depends on person days) from NREGA (National Rural Employment Guarantee Act 2005) for labor charges to make house. Beneficiary will benefit from another 12,000 from SBM (Swachh Bharat Mission) to made their own toilet.

The Scheme’s Criteria to Benefit Public By 3 Installments

1. 15,000 – After the house got sanctioned by Panchayat Samiti level
2. 45,000 – When Plinth level (3 Fit) & Foundation level was completed.
3. 60,000 – when Roof Level was completed with the completed door, windows.

The installments release by DBT (Direct Beneficiary Transfer) from ABPS (Aadhaar Based Payment System) by PFMS (Public Financial Management System).¹

They all instalments issue after the geo tagging done by gram panchayat VDO (Village Development Officer) aur LDC (Lower Division Clerk). The geo tag has 5 phases.

Phases of Geo Tagging

1. Existing Site (Old House) were beneficiary lives currently
2. Proposed Site were beneficiary wants build house
3. Plinth level
4. Roof Cast Level
5. Completed
6. Toilet Completed (Additional for benefited from SBM)

The beneficiary also check their geo tag status and installment status details on the official website Pradhan Mantri   Awaas   Yojana-Gramin.  

Visit The Site and Follow The Instructions

1. Visit the official website :- PMAY-G
2. Go to in menu section on 5^th number :- Stakeholder

1. Select IAY/PMAYG Beneficiary
2. Enter the Registration Number ex.  UP2643131

How To Lodge PMAY-G Complaint

You can lodge your PMAY-G complaints by following steps. This is easy step to lodge complaint and get solution on time.

1. Stage 1 – Gram Panchayat Level Lodge Complaint
   • Process of PMAY-G Complaint in Gram Panchayat level
     • Beneficiary can lodge to PMAY-G complaint in Gram Panchayat Office to VDO (Village Development Officer) or LDC (Lower Division Clerk) & Sarpanch/Pradhan.
     • Beneficiary visit tha Gram Panchayat with their unique PMAY-G ID Number aur another complaint.
     • Official staff will check tha PMAY status on online Awaas portal aur offline.
     • If the PMAY-G complaint contains some another issues for ex. Account changes, name changes, job card changes & some other issue, official staff will forward the latter to higher level.
     • Staff will respectively resolve their PMAY-G complaint or nether forward to higher level (Panchayat Samiti).
     • If the lodge doesn’t resolved beneficiary can visit the Panchayat Samiti Level.
2. Stage 2 –Panchayat Samiti Level Lodge Complaint
   • Process of PMAY-G Complaint in Panchayat Samiti Level
     • Beneficiary visit the official PMAY-G Department office with their unique PAMY-G ID Number or Written Complaint Application.
     • The respective staff will check the issue online portal or offline.
     • Installment issues or Geo tag issue will resolve by the staff and also check the name in list.
     • If the PMAY-G complaint contains some another issues for ex. Account changes, name changes, Adhaar update, job card changes & some other issue the staff will take the official documents copy ex. Adhaar card copy, Bank copy, Job Card copy, ration card, Jan-Adhaar copy.
     • Official staff will attach the documents with official latter and send the latter (with BDO signature) to state level for resolve issue (It may take 7 to 30 days’ time).
     • After the resolve PMAY-G complaint, the respective staff will notify lower level (Gram Panchayat Head).
3. Stage 3 – District Level Complaint Forward
   • If issue doesn’t resolve by samiti level, complainer will send the hard copy of letter to CEO (Chief Executive Officer) at District Level (It may take time 3 to 30 days).
   • CEO will identify the lodge forward it to related departments aur contact the BDO (Block Development Officer) to investigate to lodge. Stage 4 – CEO assign Back to Panchayat Samiti Level to Investigate Complaint
   • BDO will make a team to investigate to lodge with the contact of complainer via Phone call aur a team will come their house to consult.
   • The team will make the genuine ground report with proof of actual complaint copy and sent to District Level to resolve PMAY-G complaint.
   • CEO will read the report and resolve the PMAY-G complaint on district level.
4. Stage 5 – Panchayat Samiti Level Send Complaint to State & Central Level
5. If PMAY-G complaint contains another issue like changes in accounts, sanction changes after beneficiary death (In Death Case if Actual Beneficiary is dead than sanction will changes to their family member who’s name in the secc list) (It take 15 To 90 Days) aadhar update, job card update, name update, will latter send to state level via district level.

PMAY-G Complaint Redressal Time: May take 7 to 30 working days (Depends on the Issue)
Grievance Redressal Fee: No Charges (₹0/-)

Helplines of PMAY-G Complaints Related to Installments Issues

Register PMAY complaints related to Installments issues on the toll-free customer care helpline numbers of PMAY-G aur Rajasthan Sampark Portal anytime 24×7. All the PMAY-G and Rajasthan Sampark helpline numbers are provided below, click on the numbers to call customer care.

• Any Grievance sent by email will not be attended to / entertained. Please lodge your grievance at the website.
• Whenever the beneficiary is not satisfied with the earlier investigation or wants any other advance investigation, then the beneficiary can register his PMAY complaint by visiting the CPGRAM Portal, to register the complaint, the complainant has to register first, then he can send his complaint through can register on the portal.
• The complainant can contact the said officer with all kinds of complaints, irrespective of whom they are related to.
• To complain, the office and phone numbers of the officials of CPGRAM Officers are given below.

• The complainant wants any other help or investigation according to his own or any other help who is unsatisfied from Panchayat Samiti level and District Level, in such a situation he can contact Central Government Delhi.
• Complainants can contact these officers for any type of problem related to Pradhan Mantri Awaas Yojana-Gramin. The above officers are from the Central Government who are related to the Housing Branch.
• The telephone numbers and e-mails of officers working in the Central Government are given in the table below.

Housing Wing (Department of Rural Development)

• If the beneficiary is not satisfied with the investigation being done according to his wish, in this situation the beneficiary can contact the nodal officers of his state.
• The email and telephone numbers of the state nodal officers of all the states are given in the table below.

Contact Details of Officials Involved In PMAY-G Implementation of States

Note: PMAY-G does not ask for any kind of money or grant nor does it call for any other OTP. Do not share your personal and financial details with anyone

Reference

• Official PMAY-G website – PMAY-G Website
• Central PMAY-G Complaint Numbers – Technical Helpline Number
• State PMAY-G Complaint Details – Contact details of officials involved in PMAY-G implementation
• Block Level Official Contact Details – Contact details of officials involved in PMAY-G implementation
• Public Portal Complaint (CPGRAM)- CPGRAM

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